Bereaved people being failed by lack of support in the workplace

9 January 2014
New report published by NCPC, Dying Matters and the National Bereavement Alliance highlights failings and makes recommendations for improvements.

Today’s report, ‘Life after death: six steps to improve support in bereavement’, reveals survey data that shows a third of people (32%) who were bereaved in the last five years whilst in a job do not feel that their employer treated them with compassion.

Despite an uncertain jobs market, the ComRes research also found that more than half (56%) of people said they would consider leaving their job if their employer did not provide proper support if someone close to them died.

The research found considerable public backing for bereavement support in the workplace, with more than four in five people (87%) agreeing all employers should have a compassionate employment policy, including paid bereavement leave, flexible working and a range of other support.

Most people also appear to think that employers themselves could gain from a more compassionate approach to bereavement, with 82% of people saying that providing employees with paid bereavement leave is likely to be beneficial to the employer in the long-term. 81% said there should be a legal right to receive paid bereavement leave: at present, there is no statutory paid bereavement leave although employees have the right to “reasonable” unpaid time off to deal with practicalities such as arranging a funeral.

As a starting point, the report calls on all employers to ensure they have an updated bereavement policy, which sets out what support employees who have been bereaved are entitled to. It also recommends that the Government commissions a national review of employment practice and bereavement, which explores the feasibility of minimum statutory bereavement leave and highlights good practice that employers could learn from.

In response to the report’s findings, the Dying Matters Coalition, which aims to raise awareness about the importance of talking more openly about dying, death and bereavement, has today announced the launch of ‘Compassionate employers’. This is a new national initiative aimed at supporting businesses who want to improve their approach to end of life issues, including through improved support for people who have been bereaved, support for carers and training for managers and staff.

Speaking today, Eve Richardson, Chief Executive of the National Council for Palliative Care and the Dying Matters Coalition commented:

“The costs of bereavement are too great to ignore, both for individuals and for society. Employers have an important role to play by being compassionate and having a bereavement policy in place. They should also ensure that they support their managers so that they are confident in having sensitive discussions about end of life issues with their staff. It is also often the little things that matter and help make a difference, such as kind words from a manager or a card to say we are thinking of you. With the number of people dying each year set to increase there’s never been a more important time to get bereavement support right, both in the workplace and throughout society.”

Dawn Chaplin, Co-founder of the National Bereavement Alliance said:

“Learning to live with the loss of someone close is one of the most painful experiences we can encounter, and society’s response often makes it even harder. There’s an urgent need to improve access to bereavement services, and to ensure that people who have been bereaved are not ignored or left isolated.”

Lucy Herd, founder of Jack’s Rainbow, who has been campaigning for the Government to review statutory bereavement leave since the death of her young son Jack in August 2010 added:

“Much more must be done to provide support to people who have been bereaved. It’s completely unrealistic to expect people who have lost someone close to them to immediately go back to work and carry on as normal. That’s why we need a new approach to how we support people who have been bereaved, so that they get the support they need whenever they need it.”

As well as making recommendations around improving bereavement support in the workplace, the report calls for improved training to support all staff who come into regular contact with people who have been recently bereaved. It also calls for a national review of the impact on bereaved people of welfare reforms including changes to bereavement benefit, the introduction of Universal Credit and the under-occupancy charge, and for the appointment of a Government Minister with special responsibility for bereavement to help ensure joined-up policymaking.

Click here to download Life after death now.

Further information

  1. For all media enquiries including case studies and survey breakdowns please contact Joe Levenson, Director of Communications at the National Council for Palliative Care on 020 7697 1520 or 07795 158003.
  2. The National Council for Palliative Care is the umbrella charity for all those involved in palliative, end of life and hospice care in England, Wales and Northern Ireland. It also leads the Dying Matters Coalition ( which aims to help transform public attitudes towards dying, death and bereavement in England.
  3. The National Bereavement Alliance is an emerging group of organisations with a shared vision that all people should have awareness of and access to support and services through their bereavement experience.
  4. The report, ‘Life after death: six steps to improve support in bereavement’ is available to download at and It is based on a range of different data sources, including the findings from an online survey of 4,038 British adults between 15th and 21st November 2013, conducted by ComRes, an independent market research agency.
  5. ComRes interviewed 4,038 British adults online between 15th and 21 November 2013. Specifically 2,010 adults were asked question 1, 4.038 adults question 2 and 841 adults question 3. Data were weighted to be representative of all GB adults aged 18+. ComRes is a member of the British Polling Council and abides by its rules. Full data tables are available on the ComRes website,
  6. For more information about the ‘Compassionate employers’ initiative which the Dying Matters Coalition has launched contact Sam Turner or Joe Levenson, or call 020 7697 1520.

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