First results from NHS Family and Friends Test published

30 July 2013
The first results from the NHS Friends and Family test have been published today, revealing whether patients would recommend A&E and inpatient wards to their loved ones.

The survey covers around 4,500 NHS wards and 144 A&E services. It allows hospital trusts to gain feedback on their services down to individual ward level and is aimed at increasing transparency.

The Test was first announced by the Prime Minister in January 2012 and is intended to ensure patients have a real voice in deciding whether their care is good enough or not – so that hospitals can take action to make any necessary improvements.

Speaking today, Simon Chapman, Director of Public and Parliamentary Engagement at the National Council for Palliative Care said:

“Recent reports into poor care in hospitals have made it very clear that far more attention must be paid to what people in hospital and their families are saying about the way they are being treated. The publication of this new data is welcome and must be part of an ongoing commitment to ensure that people’s voices are heard and acted upon as a matter of urgency when concerns are raised.”

More information can be found at NHS England.

Searchable data for the Friends and Family Test for June 2013 is available on the NHS Choices website.


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